When choosing the company you’re going to entrust your IT systems too, it can seem like a veritable maze of options and solutions to navigate.
Below are just a few of the reasons you’re in good hands with us.
We are customer focused
We understand that hearing “your PSU has failed” makes about just as much sense as “your spaceship warp drive has failed to bring you to hyperspeed” to the uninitiated in tech lingo. We keep our communications as simple and jargon free as possible. We can also go into details with those of you who have an interest and understanding of IT and technology.
We are customer service focused with your interest as our main concern. All our team have gone through advanced telephone training and are personable, assertive and efficient.
Our Business Terms
We operate our business computer services on a fixed quotation system, where we guarantee the price of any proposed fix or products.
Following the successful completion of any work we provide you with full timesheets and a breakdown of our costs and you only pay us when you are satisfied with the results. All of our work comes with one month free support as standard.
Accreditations
We are qualified experts in our field with the experience to match. All our staff are trained to the highest level, ensuring we can meet your expectations and complete every job to above your expectations wherever possible.
We require all our new staff to study for and pass exams as part of their probation period, meaning that everyone you speak to will be at a technical standard suited to tackle anything you throw our way
Proactive through Innovation
We continually develop our offering via new technologies that can improve our level of support, and have recently invested into Remote Monitoring & Customer Relationship software. These RMM & CRM tools allow us to be more proactive in our support, often detecting issues before you notice them. More details on this project can be found in our blog here
Our investment was assisted by the Growth Through Investment fund, and European Union Development Fund
Microsoft Certifications
The majority of our customers use Microsoft Windows based systems, which is why we are fully qualified to work with them. We have completed all the necessary training courses and accreditations needed to not only understand but master Windows operating systems.
If you use Apple or Linux systems don’t be worried about our emphasis on Microsoft and Windows. We have multiple customers using MacOS & Linux, with technicians in house that are both versed and skilled in these operating systems. We can support creative and Apple based environments just as well as we support Windows based ones.
Testimonials
But don’t just take our word for it, this is what our customers say:
I have worked closely with VMit for the last six years. Our Company has had some unique and complex problems in this time as well as the normal day to day IT issues.
VMit have always supported us during the challenges we have faced, their support has been above and beyond our expectations.
VMit does not give the hard sell, they offer honest, constructive and beneficial recommendations with no pressure to proceed with their recommendations.
I cannot praise or recommend Nils and his team highly enough.
I have used VMIT for all of my IT needs for over 8 years, and I wouldn’t go anywhere else.
When anything doesn’t work as it should, or I’m confused, I simply email or pick up the phone and ask for help. The remote access system they use is a game changer, allowing for immediate remote control to rectify the issue (be that user error or some system bug), saving so much time and money. The majority of work is completed remotely keeping any disruption to a minimum.
With all the myriad of challenges we face in business, I’m so grateful that IT is one thing I don’t have to worry about, as it feels like I have an IT department watching my back.
VMIT have been supplying our overall software solutions for the last three and a half years. During this time, they have helped us solve several issues with a prompt and professional service. All the staff who work there are a pleasure to deal with and always follow up problems until they have been fully resolved.
ATAM Group have great confidence in and will continue to use and recommend VMIT for the foreseeable future.
We have worked closely with VMit for a few years now, and therefore felt confident that they could help when it came time for a server upgrade. Their attention to detail has been fantastic, saving us a lot of money, with virtually no down time during the server swap over. All the team are very friendly and helpful, especially Martha whose attention to detail is amazing.
We would recommend them for any IT services you may require.
In 2023 our business changed ownership and it was largely thanks to the team from VMit that the IT aspect of this switch went so smoothly. VMit liaised with the outgoing IT team, our new web design team and our new system software supplier as needed to transfer everything over. They showed great patience in explaining complex IT processes to a lay person and directing our staff when hardware needed to be physically (dis)connected.
When we need help, VMit is quick to get back to us and resolve issues as speedily as possible. We are very grateful for all their help!
The way each and every member of staff at VMit respond in both a technical and a customer support manner is wonderful. They give us some much needed reassurance that the problems we encounter are not as serious as I’d first envisaged and that every possible action has been taken to mitigate any further impact. This is why we are so glad to have VMit as our IT support provider.
I have been working with Nils and his team for a few years now and deem them essential to the smooth running of our business.
Often, with a small company, you are reliant on the expertise of one team member. However, Nils has created a highly capable team all of whom are able to resolve issues, often immediately.
The service offered by VMIT is exemplary, phone calls are answered immediately and if not, they are returned extremely quickly.
Our business runs on its IT and it is therefore vital to us to have solid support. I cannot recommend VMIT highly enough.
We have worked with VMit for many years now. One can always count on the VMit Team delivering a prompt, efficient and timely service helping us improve our business processes.
Our IT systems are essential to our business, we rely on them to be able to provide our services to our clients.
Having VMIT in the background providing maintenance and support is reassuring as we know they are only a phone call or email away.
They also help us with proactive forward planning to ensure our IT systems are fit for the future
VMit always provide a fantastic service with quick response and fast action on any IT issues we have. Highly efficient, reliable company who are full of knowledge and advice. One Dyas would strongly recommend their services.
We had been recommended to use VMit for our IT support a few years ago and have never looked back. They are always so attentive and respond so quickly to a call or email. The team at VMit are extremely friendly as well as professional.
We had a computer suddenly go into recovery mode and couldn’t get it going so brought it to VMit for investigation. They were straight on it and we received a phone call within a couple of hours to say it had some new parts and was up & running again! The service is exceptional and not found elsewhere.
VMit have provided IT services to Gutter Force for several years now. The team are friendly, knowledgeable and professional, and their work is conscientious and thorough. Response times for support are good. We thoroughly recommend this reliable firm.
As a small business with no in-house IT department, we have placed our trust in VMit to provide IT support to ensure the smooth operation of our business without worries or headaches as they understand our business needs. Critically, when IT issues arise we can depend on VMit to deliver a prompt and professional service. Furthermore, they do not try to up sell services we don’t need which is refreshing in today’s world.
The team at VMIT have been supporting us with all our IT requirements since 2015. All of our day-to-day needs are taken care of and any calls for ad-hoc matters are dealt with quickly, in a professional and friendly manner, very reassuring when IT is crucial to your business.
We rely on VMIT as we don’t have anyone in-house and we are confident that VMIT can fulfil the role. With so many other things to concentrate on, we are secure in the knowledge that we don’t need to worry about IT!
Whilst we at Sportlink pride ourselves on offering all our customers and clients, professional advice, service and guaranteed reliability, this is the exact reason why we have been going to VMit for the last 13 years as we require the very best when it comes to our IT needs.
VMit migrated our council from aging servers to a fully hosted cloud system, completed on time and on budget, saving us money and drastically improving our systems. They are continually updating us with their expert knowledge, helping to streamline and improve our systems.
I would recommend VMit to any other council looking to transform and improve their IT systems.
We approached VMit and asked them to put together a disaster recovery procedure for our business. They did not play on our fears and took time to explain the various methods and also that backup on its own is not enough. Top class company in our eyes.
