When choosing the company you’re going to entrust your IT systems too, it can seem like a veritable maze of options and solutions to navigate.
Below are just a few of the reasons you’re in good hands with us.
We are customer focused
We understand that hearing “your PSU has failed” makes about just as much sense as “your spaceship warp drive has failed to bring you to hyperspeed” to the uninitiated in tech lingo. We keep our communications as simple and jargon free as possible. We can also go into details with those of you who have an interest and understanding of IT and technology.
We are customer service focused with your interest as our main concern. All our team have gone through advanced telephone training and are personable, assertive and efficient.
Accreditations
We are qualified experts in our field with the experience to match. All our staff are trained to the highest level, ensuring we can meet your expectations and complete every job to above your expectations wherever possible.
We require all our new staff to study for and pass exams as part of their probation period, meaning that everyone you speak to will be at a technical standard suited to tackle anything you throw our way
Microsoft Certifications
The majority of our customers use Microsoft Windows based systems, which is why we are fully qualified to work with them. We have completed all the necessary training courses and accreditations needed to not only understand but master Windows operating systems.
If you use Apple or Linux systems don’t be worried about our emphasis on Microsoft and Windows. We have multiple customers using MacOS & Linux, with technicians in house that are both versed and skilled in these operating systems. We can support creative and Apple based environments just as well as we support Windows based ones.
Our Business Terms
We operate our business computer services on a fixed quotation system, where we guarantee the price of any proposed fix or products.
Following the successful completion of any work we provide you with full timesheets and a breakdown of our costs and you only pay us when you are satisfied with the results. All of our work comes with one month free support as standard.
Testimonials
But don’t just take our word for it, this is what our customers say:
As a small business with no in-house IT department, we have placed our trust in VMit to provide IT support to ensure the smooth operation of our business without worries or headaches as they understand our business needs. Critically, when IT issues arise we can depend on VMit to deliver a prompt and professional service. Furthermore, they do not try to up sell services we don’t need which is refreshing in today’s world.
We have worked closely with VMit for a few years now, and therefore felt confident that they could help when it came time for a server upgrade. Their attention to detail has been fantastic, saving us a lot of money, with virtually no down time during the server swap over. All the team are very friendly and helpful, especially Martha whose attention to detail is amazing.
We would recommend them for any IT services you may require.
The way each and every member of staff at VMit respond in both a technical and a customer support manner is wonderful. They give us some much needed reassurance that the problems we encounter are not as serious as I’d first envisaged and that every possible action has been taken to mitigate any further impact. This is why we are so glad to have VMit as our IT support provider.
The team at VMIT have been supporting us with all our IT requirements since 2015. All of our day-to-day needs are taken care of and any calls for ad-hoc matters are dealt with quickly, in a professional and friendly manner, very reassuring when IT is crucial to your business.
We rely on VMIT as we don’t have anyone in-house and we are confident that VMIT can fulfil the role. With so many other things to concentrate on, we are secure in the knowledge that we don’t need to worry about IT!
VMit migrated our council from aging servers to a fully hosted cloud system, completed on time and on budget, saving us money and drastically improving our systems. They are continually updating us with their expert knowledge, helping to streamline and improve our systems.
I would recommend VMit to any other council looking to transform and improve their IT systems.
We had been recommended to use VMit for our IT support a few years ago and have never looked back. They are always so attentive and respond so quickly to a call or email. The team at VMit are extremely friendly as well as professional, I couldn’t wish for a better service.
I have worked closely with VMit for the last six years. Our Company has had some unique and complex problems in this time as well as the normal day to day IT issues.
VMit have always supported us during the challenges we have faced, their support has been above and beyond our expectations.
VMit does not give the hard sell, they offer honest, constructive and beneficial recommendations with no pressure to proceed with their recommendations.
I cannot praise or recommend Nils and his team highly enough.
Our IT systems are essential to our business, we rely on them to be able to provide our services to our clients.
Having VMIT in the background providing maintenance and support is reassuring as we know they are only a phone call or email away.
They also help us with proactive forward planning to ensure our IT systems are fit for the future
We approached VMit and asked them to put together a disaster recovery procedure for our business. They did not play on our fears and took time to explain the various methods and also that backup on its own is not enough. Top class company in our eyes.
Whilst we at Sportlink pride ourselves on offering all our customers and clients, professional advice, service and guaranteed reliability, this is the exact reason why we have been going to VMit for the last 13 years as we require the very best when it comes to our IT needs.
