When choosing the company you’re going to entrust your IT systems too, it can seem like a veritable maze of options and solutions to navigate.
Below are just a few of the reasons you’re in good hands with us.
We are customer focused
We understand that hearing “your PSU has failed” makes about just as much sense as “your spaceship warp drive has failed to bring you to hyperspeed” to the uninitiated in tech lingo. We keep our communications as simple and jargon free as possible. We can also go into details with those of you who have an interest and understanding of IT and technology.
We are customer service focused with your interest as our main concern. All our team have gone through advanced telephone training and are personable, assertive and efficient.
We are qualified experts in our field with the experience to match. All our staff are trained to the highest level, ensuring we can meet your expectations and complete every job to above your expectations wherever possible.
We require all our new staff to study for and pass exams as part of their probation period, meaning that everyone you speak to will be at a technical standard suited to tackle anything you throw our way
The majority of our customers use Microsoft Windows based systems, which is why we are fully qualified to work with them. We have completed all the necessary training courses and accreditations needed to not only understand but master Windows operating systems.
If you use Apple or Linux systems don’t be worried about our emphasis on Microsoft and Windows. We have multiple customers using MacOS & Linux, with technicians in house that are both versed and skilled in these operating systems. We can support creative and Apple based environments just as well as we support Windows based ones.
Our Business Terms
We operate our business computer services on a fixed quotation system, where we guarantee the price of any proposed fix or products.
Following the successful completion of any work we provide you with full timesheets and a breakdown of our costs and you only pay us when you are satisfied with the results. All of our work comes with one month free support as standard.
But don’t just take our word for it, this is what our customers say:
Whilst we at Sportlink pride ourselves on offering all our customers and clients, professional advice, service and guaranteed reliability, this is the exact reason why we have been going to VMit for the last 13 years as we require the very best when it comes to our IT needs.
Our IT systems are essential to our business, we rely on them to be able to provide our services to our clients.
Having VMIT in the background providing maintenance and support is reassuring as we know they are only a phone call or email away.
They also help us with proactive forward planning to ensure our IT systems are fit for the future
We have worked closely with VMit for a few years now, and therefore felt confident that they could help when it came time for a server upgrade. Their attention to detail has been fantastic, saving us a lot of money, with virtually no down time during the server swap over. All the team are very friendly and helpful, especially Martha whose attention to detail is amazing.
We would recommend them for any IT services you may require.
Swaffham Veterinary Centre
I have used VMIT for all of my IT needs for over 8 years, and I wouldn’t go anywhere else.
When anything doesn’t work as it should, or I’m confused, I simply email or pick up the phone and ask for help. The remote access system they use is a game changer, allowing for immediate remote control to rectify the issue (be that user error or some system bug), saving so much time and money. The majority of work is completed remotely keeping any disruption to a minimum.
With all the myriad of challenges we face in business, I’m so grateful that IT is one thing I don’t have to worry about, as it feels like I have an IT department watching my back.
Business Growth Club
I have been working with Nils and his team for a few years now and deem them essential to the smooth running of our business.
Often, with a small company, you are reliant on the expertise of one team member. However, Nils has created a highly capable team all of whom are able to resolve issues, often immediately.
The service offered by VMIT is exemplary, phone calls are answered immediately and if not, they are returned extremely quickly.
Our business runs on its IT and it is therefore vital to us to have solid support. I cannot recommend VMIT highly enough.
Roberts Mackie Winstanley
VMit have provided IT services to Gutter Force for several years now. The team are friendly, knowledgeable and professional, and their work is conscientious and thorough. Response times for support are good. We thoroughly recommend this reliable firm.
As a small business with no in-house IT department, we have placed our trust in VMit to provide IT support to ensure the smooth operation of our business without worries or headaches as they understand our business needs. Critically, when IT issues arise we can depend on VMit to deliver a prompt and professional service. Furthermore, they do not try to up sell services we don’t need which is refreshing in today’s world.
We had been recommended to use VMit for our IT support a few years ago and have never looked back. They are always so attentive and respond so quickly to a call or email. The team at VMit are extremely friendly as well as professional, I couldn’t wish for a better service.
The way each and every member of staff at VMit respond in both a technical and a customer support manner is wonderful. They give us some much needed reassurance that the problems we encounter are not as serious as I’d first envisaged and that every possible action has been taken to mitigate any further impact. This is why we are so glad to have VMit as our IT support provider.
Ward Hill Walker
VMIT have been supplying our overall software solutions for the last three and a half years. During this time, they have helped us solve several issues with a prompt and professional service. All the staff who work there are a pleasure to deal with and always follow up problems until they have been fully resolved.
ATAM Group have great confidence in and will continue to use and recommend VMIT for the foreseeable future.