About VMit

Taking work home

After many years of making the living room sofa and his car a workable home office, Nils had the customer base to warrant creating some semi-permanent workspace.

He converted his garage at home to become a fully fledged home office and segregated his networks so he had the security of both a home, and a business network.

Haven’t you heard? He’s a trusted trader

Nils joined the Norfolk Trusted Trader scheme and soon after became the top trader for Computer Services in Norfolk on the scheme.

VMit was number one on the scheme throughout the 6 years we were part of it.

We’re growing

In 2014 the workload started to become too much for just one person to handle. Nils took on a fresh face techie in the form of Phil Rose. Phil had an interest and years of friends & family experience in technology, but no previous industry experience. It was not long until he caught up and overtook Nils on certifications, and even to this day has completed the most Microsoft qualifications in the business.

Because Phil gained so many qualifications so quickly, we became Microsoft Silver Competency Small & Midmarket Cloud certified, which means we were recognised as professionals in Microsoft products and authorised to support and re-sell them to a wider market.

Getting schooled

In 2017 VMit employed Martha. Martha was from an education background and managed IT infrastructure for several schools. She held the title of network manager and soon became one of our senior technicians at VMit.
It was not long before Martha started achieving Microsoft certifications for server operating systems. After achieving multiple certifications, she now holds the highest Microsoft 365 certification in the business, and manages the technical workload for the team.

As the business continued to grow, we took the decision to stop supporting home users and focus solely on business customers. This was so that we could provide the best and most consistent services to all of our customers.

We left the Norfolk Trusted Trader scheme as it was primarily focused with domestic services. At the point of leaving we were still number one for IT services in Norfolk and left with 294 reviews, 100% recommendations and an overall rating of 9.6 out of 10.

Securing the road

2018 was a great year for nailing down the final titles we wanted. We were awarded the Microsoft Silver Datacenter & Small and Midmarket certified title and then shortly after became Cyber Essentials Certified. We also tightened up our internal documentation processes

The overhaul

In 2019 we felt it was important to grow our identity in business services & develop consistent branding, through exhibition materials, our website and our uniform. Alongside internal telephony training, we redirected some development resources to achieve our corporate apparel and to redesign this very website.

Our presence was not just online either – in 2019 we attend various exhibition and networking events, and picked up 22 new business customers along the way!

Working from home

Early into 2020, a pause button was applied to the world and new terms & phrases began to enter our vocabulary.

As VMit had already invested in cloud technologies, with no interruption in service, in March we switch to Working from Home policy to continue to support our customers. We also took the opportunity to revise our internal processes, streamlining and updating where necessary, to continue to develop our customer service.

Rebuild

After a few years of changes, in 2022 we took the opportunity to grow the team again, continuing our professional development and growth as a company.

We created an Apprentice IT Technician position, and we also took on a Work Experience position, sharing our expertise with the next generation

Proactively Investing

After years of rebuilding, at the start of 2023, we made a new year resolution to even more proactive, and made a large investment into a Remote Monitoring & Management (RMM) tool. With less disruption & downtime, combined with an increase in our efficiency, we spent 2023 transitioning to this new product.

To top it all off, we also achieved Cyber Essentials Plus status, and Martha achieved certifications in both ESET & Microsoft 365 that form our core services.

Going into 2024, we are more equipped than ever to meet our customers needs and have seen more customers return to renew with us than ever before. We continue to review the services and products we offer to our customers, utilising the latest technologies to do so.