Frequently Asked Questions
Common Questions Prospects & Clients Ask.
Frequently Asked Questions
Proactive IT Support & Maintenance
What proactive maintenance is included?
Regular maintenance helps keep systems running securely and efficiently. This includes monitoring for viruses, checking backups to prevent data loss, and identifying faults early to minimise disruption and cost.
How does proactive IT support reduce downtime?
By monitoring systems and addressing issues early, problems are resolved before they cause outages. This reduces the risk of staff being unable to work due to IT failures or slow systems.
What’s the analogy behind proactive IT support?
It’s like servicing a car. Regular servicing prevents breakdowns, improves performance, and extends lifespan. IT maintenance works the same way—preventing failures, improving speed, and reducing long-term costs.
Why use remote monitoring and management tools?
Remote monitoring allows issues to be detected and resolved before they disrupt the business. It also ensures systems remain up to date and healthy without waiting for users to report problems.
What additional support is included for retainer customers?
Retainer customers benefit from ongoing maintenance, lifecycle planning for equipment, firmware updates, and regular Microsoft 365 housekeeping tasks.
Frequently Asked Questions
Cyber Security
Why replace or upgrade antivirus software?
Not all antivirus solutions are fully managed. A centrally managed security platform allows threats to be monitored, reported, and responded to proactively, improving protection across all devices.
What is full disk encryption and why is it important?
Full disk encryption protects data if a device is lost or stolen. Without it, sensitive business data could be accessed directly from the device, creating a major security risk.
Why should administrator access be restricted?
The principle of least privilege reduces security risk by ensuring users only have access required for their role. This prevents everyday activity from being carried out using high-risk administrator accounts.
Why is password management considered a long-term priority?
Passwords are often the weakest point in security. Centralised password management improves password hygiene, provides visibility into risks, and reduces the chance of credential-based attacks.
Frequently Asked Questions
Secure Bundles & Packages
What are the Secure Now, Secure Plus, and Secure Max bundles?
They are tiered IT and cybersecurity bundles designed to suit different business needs. Secure Now provides essential protection and support, Secure Plus adds more advanced monitoring and security layers, and Secure Max delivers full-spectrum security, resilience, and priority service.
How do I know which bundle is right for my business?
Smaller teams or startups typically start with Secure Now. Businesses looking for stronger security and proactive monitoring often choose Secure Plus. Secure Max is designed for larger, growing, or more complex environments where downtime and risk must be minimised.
Is device and patch management included?
Yes. All bundles include system monitoring, remote control tools, and Windows update patch management to keep devices secure and up to date.
Is password management included?
Password management is included in Secure Plus and Secure Max, along with security score monitoring and optional user training to improve password hygiene and reduce risk.
Are employees covered outside of work?
Secure Plus and Secure Max include free home licences for employees, helping protect staff devices beyond the workplace and reducing overall business risk.
Does the service include cybersecurity training?
Yes. Cyber security awareness training is included in Secure Plus and Secure Max to help employees recognise phishing, malware, and other common threats.
Can you help with Cyber Essentials certification?
Yes. Secure Plus includes Cyber Essentials certification support, while Secure Max also includes Cyber Essentials Plus for organisations with higher compliance requirements.
Is IT support included within these bundles?
Yes. All bundles include straightforward, SLA-backed IT support with proactive monitoring and fixed-cost support elements.