Tickets solved within 24 hours
Tickets solved per year
Calls made and received per week
Projects planned, quoted and achieved
Nils launched VMit in 2006 as a self-employed venture with an aim to provide IT support to schools, businesses and home users. Coming from an education background, he had a growing skill set in both academic and technical work.
Everything Nils took to customers on his initial visit would fit inside a box in the boot of a car, a simple philosophy we try to keep to even today with our onsite kits.
Nils valued integrity and honesty in business and these became core values in our business, right up to the present day.
Taking work home
After many years of making the living room sofa and his car a workable home office, Nils had the customer base to warrant creating some semi-permanent workspace.
He converted his garage at home to become a fully fledged home office and segregated his networks so he had the security of both a home and business network.
Haven’t you heard? He’s a trusted trader
Nils joined the Norfolk Trusted Trader scheme and soon after became the top trader for Computer Services in Norfolk on the scheme.
VMit was number one on the scheme throughout the 6 years we were part of it.
After Nils’ continued his route of professional development gaining more and more qualifications, he decided to take the step to apply for Microsoft partnership.
From 2012 onwards we became Microsoft partners and official re-sellers of their products and services.
In 2014 the workload started to become too much for just one person to handle. Nils took on a fresh face techie in the form of Phil Rose. Phil had an interest and years of friends & family experience in technology, but no previous industry experience. It was not long until he caught up and overtook Nils on certifications, and even to this day remains the most qualified person in the business.
Because Phil gained so many qualifications so quickly, we became Microsoft Silver Competency Small and Midmarket Cloud certified, which means we were recognised as professionals in Microsoft products and authorised to support and re-sell them to a wider market.
Move on up
Just a year after Phil joining the business, the customer base had grown at such a rate that Nils was able to justify leaving the home office and relocating to Wensum Mount Business Centre.
There, we set up base in an office we still work in today.
In 2017 VMit employed Martha. Martha was from an education background and managed IT infrastructure for several schools. She held the title of network manager and soon became one of our senior technicians at VMit.
It was not long before Martha started achieving Microsoft certifications for server operating systems. She is now an MCP after achieving multiple certifications and manages the technical workload for the team.
As the business continued to grow, we took the decision to stop supporting home users and focus solely on business customers. This was so that we could provide the best and most consistent services to all of our customers.
We left the Norfolk Trusted Trader scheme as it was primarily focused with domestic services. At the point of leaving we were still number one for IT services in Norfolk and left with 294 reviews, 100% recommendations and an overall rating of 9.6 out of 10.
A calculated risk
2018 was a great year for nailing down the final titles we wanted. We were awarded the Microsoft Silver Datacenter & Small and Midmarket certified title and then shortly after became Cyber Essentials Certified.
In September we hired Ben. Ben came to us with no industry technical experience, but a background in the music industry and customer service industry. Again, like Phil, he had an interest in technology and within the first year he had obtained three CompTIA exams and shortly after his first Microsoft Certification. Ben has since provided training and line management for HR as well as professional development to the staff. He is now responsible for and specialising in Project Management and Business growth.
In 2019 Ben led the team to undertake new training in telephony and implemented our corporate apparel. We also developed this website in house, which was a learning curve for the business.
We felt it was important, for our identity as a business, to develop consistent branding through exhibition materials, website and uniform. Some of our resources for development were re-directed to this area.
We focussed our presence this year on various exhibition and networking events, and picked up 22 new business customers along the way!
Working from home
At the start of the year we took on another fresh faced technician, Tom. Having worked in a popular high street electronics store in the past, Tom quickly applied his customer service skills to serve our customers.
Soon after, a pause button was applied to the world and new terms & phrases began to enter our vocabulary. As VMit had already invested in cloud technologies, with no interruption in service, in March we switch to Working from Home policy to continue to support our customers. We also took the opportunity to revise our internal processes, streamlining and updating where necessary, to continue to develop our customer service
After a few years of changes, in 2022 we are planning to grow the team again, continuing our professional development and growth as a company.
We are more equipped than ever to meet our customers needs and have seen more customers return to renew with us than ever before. We continue to review the services and products we offer to our customers, utilising the latest technologies to do so.